Privacy notice.

Last updated 10 November 2026

This notice explains how The Horology Group Ltd ("we") uses personal information collected through this website. It covers this website only. Each of our retail stores has its own privacy notice, which applies when you shop there.

Who we are

The Horology Group Ltd is the data controller. We are registered in England and Wales under company number [Company number]. Our registered office is [Registered office address]. You can contact us about privacy through the contact form or by post to our registered office.

What we collect

When you use the contact form we collect your name, email address, the type of enquiry and your message. To protect the form from spam, Cloudflare Turnstile checks your browser and processes technical information such as your IP address. We do not use the form for marketing and we do not add you to any mailing list.

We measure visits with Cloudflare Web Analytics. It does not use cookies or collect personal information, and it does not track you across other websites. This website does not set cookies. If you choose to pause the moving parts on the home page, your browser remembers that choice on your own device; it is not sent to us.

Why we use it

We use your details to read and reply to your enquiry and to keep a record of our correspondence. Our lawful basis is our legitimate interest in responding to people who contact us. If your enquiry leads to a contract, such as a supply agreement, we may also rely on the steps needed to enter into that contract.

Who we share it with

We share it only with the service providers that run this website for us:

• Cloudflare, Inc., which hosts the website and provides Turnstile and Web Analytics.
• Our email delivery provider, which passes your message to our inbox.

These providers may process data outside the United Kingdom. Where they do, they are bound by safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum. We do not sell your information.

How long we keep it

We keep enquiries for up to two years after our last contact with you, then delete them, unless we need them longer for a contract or a legal obligation.

Your rights

Under UK data protection law you can ask for a copy of your information, and ask us to correct it, delete it, or stop or restrict using it. You can also object to our use of it. To make a request, contact us using the details above. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.